:root{--bg-deep: #0b0f19;--bg-panel: #12172a;--bg-card: #ffffff;--bg-subtle: #f4f6fc;--border: rgba(99, 102, 241, .2);--text: #0f172a;--text-muted: #64748b;--accent: #6366f1;--accent-hover: #4f46e5;--accent-soft: rgba(99, 102, 241, .12);--success: #059669;--danger: #dc2626;--radius: 12px;--shadow: 0 20px 50px rgba(15, 23, 42, .08);font-family:DM Sans,system-ui,sans-serif;line-height:1.5;color:var(--text);background:var(--bg-subtle)}*{box-sizing:border-box}body{margin:0;min-height:100vh}a{color:var(--accent)}.app-shell{display:flex;min-height:100vh}.sidebar{width:260px;flex-shrink:0;background:linear-gradient(180deg,var(--bg-deep) 0%,var(--bg-panel) 100%);color:#e2e8f0;display:flex;flex-direction:column;padding:1.25rem 0}.sidebar-brand{display:flex;align-items:center;gap:.6rem;padding:0 1.25rem 1.5rem;font-weight:700;font-size:1.15rem;letter-spacing:-.02em}.sidebar-logo{display:inline-flex;width:2rem;height:2rem;align-items:center;justify-content:center;background:var(--accent-soft);color:#a5b4fc;border-radius:10px;font-size:.85rem}.sidebar-nav{display:flex;flex-direction:column;gap:.25rem;padding:0 .75rem;flex:1}.sidebar-nav a{color:#94a3b8;text-decoration:none;padding:.65rem .85rem;border-radius:10px;font-weight:500;transition:background .15s,color .15s}.sidebar-nav a:hover{color:#f1f5f9;background:#ffffff0f}.sidebar-nav a.active{color:#fff;background:var(--accent)}.sidebar-user{padding:1.25rem;border-top:1px solid rgba(148,163,184,.15);margin-top:auto}.sidebar-user-name{font-weight:600;color:#f8fafc;font-size:.9rem}.sidebar-user-email{font-size:.78rem;color:#94a3b8;margin-bottom:.75rem;word-break:break-all}.sidebar-logout{width:100%;padding:.5rem;border-radius:8px;border:1px solid rgba(148,163,184,.25);background:transparent;color:#cbd5e1;font:inherit;font-weight:600;cursor:pointer}.sidebar-logout:hover{background:#ffffff0f;color:#fff}.app-main{flex:1;padding:2rem clamp(1rem,3vw,2.5rem);max-width:920px;width:100%}.page-header{margin-bottom:1.75rem}.page-title{margin:0;font-size:1.75rem;font-weight:700;letter-spacing:-.03em}.page-subtitle{margin:.35rem 0 0;color:var(--text-muted);font-size:.95rem}.card{background:var(--bg-card);border-radius:var(--radius);padding:1.35rem 1.5rem;box-shadow:var(--shadow);border:1px solid rgba(15,23,42,.06);margin-bottom:1.25rem}.card h2{margin:0 0 1rem;font-size:1rem;font-weight:600;color:var(--text)}.stack{display:flex;flex-direction:column;gap:1rem}.stack.tight{gap:.4rem}.row{display:flex;flex-wrap:wrap;align-items:center;gap:.75rem}.row.spread{justify-content:space-between}label.stack.tight{font-size:.82rem;font-weight:600;color:#334155}input,textarea,select{font:inherit;width:100%;padding:.65rem .85rem;border:1px solid #e2e8f0;border-radius:10px;background:#fafafa;transition:border-color .15s,box-shadow .15s}input:focus,textarea:focus,select:focus{outline:none;border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft);background:#fff}textarea{resize:vertical;min-height:100px}.hint{font-size:.78rem;font-weight:400;color:var(--text-muted);margin-top:.25rem}button:not(.sidebar-logout):not(.ghost):not(.link-btn){font:inherit;font-weight:600;padding:.65rem 1.2rem;border:none;border-radius:10px;background:var(--accent);color:#fff;cursor:pointer;transition:background .15s}button:not(.sidebar-logout):not(.ghost):not(.link-btn):hover:not(:disabled){background:var(--accent-hover)}button:disabled{opacity:.55;cursor:not-allowed}button.ghost{font:inherit;font-weight:600;padding:.55rem 1rem;background:transparent;color:#475569;border:1px solid #e2e8f0;border-radius:10px;cursor:pointer}button.ghost:hover{background:var(--bg-subtle)}a.ghost{display:inline-flex;align-items:center;justify-content:center;padding:.55rem 1rem;background:transparent;color:#475569;border:1px solid #e2e8f0;border-radius:10px;text-decoration:none;font-weight:600}.muted{color:var(--text-muted)}.small{font-size:.85rem}.error{color:var(--danger);font-size:.9rem}.ok{color:var(--success);font-size:.9rem}.prose{white-space:pre-wrap;color:#334155;line-height:1.6}.ticket-list{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:.5rem}.ticket-row{display:flex;align-items:flex-start;justify-content:space-between;gap:1rem;padding:1rem 1.1rem;border-radius:10px;background:var(--bg-subtle);text-decoration:none;color:inherit;border:1px solid transparent;transition:border-color .15s,box-shadow .15s}.ticket-row:hover{border-color:var(--border);box-shadow:0 4px 20px #6366f114}.ticket-row-title{font-weight:600;margin-bottom:.2rem}.badge{font-size:.72rem;font-weight:700;text-transform:uppercase;letter-spacing:.04em;padding:.2rem .55rem;border-radius:6px;background:var(--accent-soft);color:var(--accent-hover);white-space:nowrap}.badge.inline{display:inline-block;margin-left:.5rem;vertical-align:middle}.badge.warn{background:#fef3c7;color:#b45309;margin-left:.35rem}.badge.mail{background:#e0f2fe;color:#0369a1;font-size:.65rem;vertical-align:middle}.comments{list-style:none;margin:0 0 1rem;padding:0}.comments li{padding:1rem 0;border-bottom:1px solid #f1f5f9}.comments li:last-child{border-bottom:none}.login-page{min-height:100vh;display:grid;place-items:center;padding:2rem;background:radial-gradient(120% 100% at 50% 0%,#312e81 0%,var(--bg-deep) 55%)}.login-card{width:100%;max-width:400px;background:var(--bg-card);border-radius:16px;padding:2rem;box-shadow:0 25px 80px #00000059}.login-card h1{margin:0 0 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